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Privacy

Privacy Policy

Last updated: February 11, 2025

1. Introduction

Albatross Indoor Golf Centre collects, uses, and protects your personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This policy applies to all interactions with our services, including our website, bookings, and in-person visits.

2. Information We Collect

We may collect the following types of information:

Identifiers

  • Name
  • Email address
  • Phone number
  • Address

Financial Data

  • Payment details processed securely through third-party payment providers such as Square or Stripe.

Usage Data

  • Booking history
  • Website interactions such as cookies and analytics data.

Voluntary Information

  • Feedback, preferences, or emergency contact information provided by customers.

3. How We Use Your Information

Your information may be used to:

  • Process bookings, memberships, and payments
  • Communicate updates, promotions, or policy changes
  • Improve our services and customer experience
  • Comply with legal and regulatory obligations

Consent

By using our services, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent at any time by contacting us via email or phone.

4. Sharing Information

We only share personal information in limited circumstances, including:

Service Providers

Trusted third-party providers such as payment processors, IT support services, or marketing platforms (for example, Mailchimp) that help operate our business. These providers are bound by confidentiality agreements.

Legal Requirements

When disclosure is required by law, regulation, or court order.

Albatross Indoor Golf Centre does not sell personal information.

5. Security Measures

We take reasonable steps to protect personal information using the following safeguards:

Physical Security

  • Locked filing systems
  • Restricted facility access

Digital Protection

  • Encryption
  • Firewalls
  • Secure servers

Staff Training

  • Confidentiality agreements
  • Privacy compliance protocols

While we take strong precautions, no data transmission or storage system can be guaranteed to be 100% secure.

6. Your Rights

Under PIPEDA, you have the right to:

  • Request access to the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent for non-essential uses such as marketing communications
  • File a complaint with the Office of the Privacy Commissioner of Canada if concerns are not resolved

Requests can be submitted through our contact email or website contact form.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

For example, certain financial records may be retained for up to 7 years to comply with accounting and tax regulations.

8. Contact Information

If you have questions or concerns regarding this privacy policy or your personal information, please contact us:

Email: info@albatross.ca
Address: 105 Portia Dr., Ancaster, ON L9G 3K9
Phone: 1-833-310-4653

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last updated” date.

If material changes occur, we may notify users via email or through notices at our facility.

10. Third-Party Links

Our website may contain links to external websites or services (for example, golf equipment vendors). We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies separately.

FAQ

How does pricing work?

We charge per hour per bay only. We do not charge per person. You can have up to 4 people at the same bay and pay the same hourly rate.

Do I need a credit card to book if I have a gift card or voucher?

Yes. A valid credit card is still required to secure your booking. Bring your physical gift card or voucher with you to your reservation. Our team will apply the balance to your bill in-house at the end of your visit.

What makes our golf simulators different?

Our GolfZon simulators offer one of the most advanced indoor golf experiences in the world, with features designed to make every round feel like the real thing:

  • Automatic Ball Teeing – No bending or chasing balls; the system tees it up for you every time.
  • Tilting Swing Plate – The hitting platform lifts and tilts to recreate uphill, downhill, and sidehill lies.
  • Short Game Realism – From chips and putts to flop shots, Golfzon’s short game play is as true-to-life as it gets.
  • Unmatched Accuracy – Overhead high-speed cameras capture club and ball data with incredible precision, including ball speed, spin, carry, and trajectory.
  • 300+ Courses Worldwide – Play on some of the best courses from around the globe, all in stunning detail.
What is the VIP Bay?

Our VIP Bay is a private, premium simulator space designed for an elevated golf experience. It features a Golfzon simulator with all the same advanced technology—moving swing plate, auto-tee, and world-class courses—but in a larger, enclosed room with extra seating and comfort. It’s perfect for private groups, corporate events, celebrations, or anyone looking for a little more space and exclusivity while they play.

Does the floor really move?

Yes, it does! The Golfzon hydraulic swing plate lifts and tilts to recreate uphill, downhill, and sidehill lies for a truly realistic challenge. You’ll also find different hitting surfaces—fairway, rough, and sand—to match your shot. And no shortcuts: the system knows where the ball is and will apply a distance penalty if you hit from the wrong area.

How many players can use one bay?

Each simulator bay can comfortably accommodate 4 players. It’s ideal for solo practice sessions, friendly games, or group events like leagues and parties.

How long does it take to play 18 holes?

A single player can complete 18 holes in about 1 hour. Groups of 4 usually take around 3 – 4 hours, depending on the pace of play.

Do I need to bring my own golf clubs and balls?

We recommend bringing your own clubs for the most authentic experience, but we also have rental sets available if needed. Golfzon simulators are designed to work with all standard clubs. As for balls, you don’t need to bring any—our simulators use high-quality balls specifically designed for accurate play and tracking.

Is there an app to track my stats?

Yes! The free Golfzon app (available on Google Play and the App Store) records all your rounds and keeps track of your stats once you create a profile. You’ll be able to see your average driving distance, fairway and green percentages, and average putts per round. After a few games, the app even calculates your handicap—perfect for use in our leagues and tournaments.

Where is the racing simulator located?

Our racing simulator is exclusively available at our Stoney Creek location at Albatross Indoor Golf.

The Golf Insider

What Guests Are Saying

Our absolute favourite place to keep our golf game in check during the off season! The simulators are definitely some of the best in the city with the full serve tee, large screens, swing replay and recording and love the sand/rough options for play too! We love the weekly league play too for men and women! We love Albatross!
Borondy Real Estate Group
Great place to get away for a few rounds throughout the winter when outdoor golf isn’t possible. Played here many times this off season and will continue to do so. Staff is a delight and always on the ball when serving. Would recommend this place to any golfer.
Tom Schram
By farrrr my favourite golf simulator! The tech is top notch and the equipment is super well taken care of! The staff is always super helpful and super friendly, as they remember everyone on a first name basis!
Kathy Vaillancourt
Played here a couple months ago! The experience was incredible, staff was amazing and food was top notch! Highly recommended for a great group/friend experience.
Chris Mercanti
The best indoor place to golf during winter + rainy days. Awesome league and tournament options. Every one of the staff members are always friendly and make it a awesome place to golf 😁
Taylor Johnson
Finally had a chance to come by and visit and it was a great experience! The Golfzon tech is awesome - a chance from other golf sim technology including the moving platform to make shots feel as realistic as possible! Will be back!
Divy T
Just visited the new Stoney creek location with my husband and the facility space is massive and really nice. Staff were super friendly and helpful with showing us how to set up the simulator. Also love that you can order food and beverages here!
T
Great experience today for a birthday party today Our server Melissa was outstanding went above and beyond She was working on her own and handled everything amazingly and so pleasant to deal with
Lorraine M
Had a great round of golf last night with a couple of friends in your establishment. The VIP rooms have been redone recently and are in fantastic shape. Our server, Abby was terrific. I will certainly be back.
Jan C
Love this place! It’s perfect for those just learning golf as well as those who want to keep practicing their swing during our long winters. Staff are great too (with a special shout out to Olivia who always goes above and beyond).
Patti M
Fantastic virtual golf experience! The simulators are top of the line, immersive, and easy to use, and the space is great and well set up. Jocelyn & her team were friendly and helpful, whether you’re a serious golfer working on your game or just out for a fun round with friends. Great atmosphere, solid tech, and excellent value — highly recommend.
Joshua G